Guarantees. Product return and exchange policy for individuals

Dear customers!!!

In connection with the increase in cases of damage to shipments by the carrier company "Nova Poshta", we recommend carefully checking the shipment for external damage. Do not accept the shipment or sign the check if damage is found. Request a damage report. In the opposite case, the company is not responsible for the product and reimbursement of the cost.

The store guarantees:

• Quality of seeds produced by Errors Seeds.
Topics about growing these seeds are regularly discussed on jahforum.net .

Before reaching the counter, the seeds are tested in conditions as close to ideal as possible.

• The fact of sending seeds.

The buyer can count on compensation for damages within 30 days from the moment of sending the order in the following cases:

If the products are lost during shipment. We contact the post office and provide all the data to determine the location of the shipment.
In order to compensate for damages, it is necessary:

• Declaration or order number;
• Photo of the damaged product in the package or next to the package

The store will compensate for damages in case of complaints about non-compliance of products with the following criteria:

• Germination of most seeds;
• The type of flowering specified in the product description (auto\photo);
• The female sex of plants in feminized seeds.

To submit an application for compensation for damages, you must:

• Fill out the form
• Email errorsseedscommunity@gmail.com
photos of damaged seeds together with packaging.

Importantly! We do not reimburse damages if:

• The buyer contacts us later than 30 days after sending the order.
• Not all information is provided.
• Our experts determined that the problem is not in the products, but in the customer's request.

Help in identifying problems and finding ways to solve them is available at https://jahforum.net/.

Pay attention!

Exchange and return (compensation) conditions apply only to Errors Seeds products. These conditions do not apply to the products of other manufacturers.

The application is considered when complete information is available. In case of absence/inaccuracy of any information necessary for making a decision, our manager will contact you by e-mail for clarification.

Guarantees. Exchange and return policy for stores

1. If the products are lost during shipment, we will compensate for the loss.
- In case of product loss at the time of shipment, we contact the transport companies and provide the client with all the necessary data to determine the location of the shipment.

2. If the products are damaged during shipment, we will compensate for the damage.
- To compensate for damages, you will need:

• Send us a photo of the damaged product together with the purchase declaration number.

- The photo must show:

• Damaged product in the package or when the package is opened.

3. If a customer of this store has problems with our products, we ask that this store send all complaints to us by email: errorsseedssupport@gmail.com

- When receiving such e-mails, we follow the policy for individuals.

4. If all information is provided, we will compensate for the loss.

PS: If the product has grown, we are not responsible. We can provide advice on how to avoid similar incidents in the future.

All information and photos are temporarily sent to errorsseedssupport@gmail.com (mail may change in the future)